Refund policy

Our exchange policy allows for exchanges within 14 days of receiving your order. In such cases, we will provide you with a voucher that can be used towards the purchase of any item from our store. The voucher can be redeemed at any time, giving you flexibility in selecting a replacement item.

To be eligible for an exchange, the items being returned must be in new condition, unwashed, and unworn. Please ensure that all original tags and packaging are intact.

Please note that we do not offer refunds unless we have sent a defective or incorrect item. In such cases, we will gladly provide a full refund. Return shipping costs are generally the responsibility of the customer, unless the fault lies with us. If we are at fault, we will provide a pre-paid shipping label for your convenience.

For affordable and tracked return shipping, we recommend using the EVRI service available on Parcel2Go for the UK. This service provides reliable tracking and ensures the safe return of your package.

If you have any further questions regarding our exchange policy or require assistance with a return, please don't hesitate to contact our dedicated customer support team at madinaparisweb@gmail.com

Returns

Once we receive your item, we will inspect and notify you with a suitable update. We will update you within 72 hours on the status of your return. If your return is accepted, we will initiate a voucher by email to be used on any next order without a limited time and even available on any sales .

All returns are replaced immediately on our online stock . Shipping costs for return must be covered by the customer. 

No returns applies to Sales second chance or be-spoke items 

Please note: NO REFUNDS OR EXCHANGE ON ORDERS PURCHASED DURING A SALE TIME .